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We recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.

We respect your rights to privacy and have a legal obligation to abide by the provisions of the Privacy Act 1988 (Cth) (the Act). The rules that an organisation must follow under the Act are known as the Australian Privacy Principles, and cover areas including the collection, use, disclosure, quality, and security of personal information. Our Centres is also governed by a number of State-specific privacy laws.

What is your personal information?

When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information. Our privacy policy covers all people who use our services or otherwise provide their personal information to us.

For the purposes of this privacy policy, no distinction has been made between the handling of personal information and sensitive information (as that term is defined in the Act); therefore all information will be referred to as “personal information” throughout this document.

What personal information do we collect and hold?

We may collect the following types of personal information:

  • your name, address and telephone number;
  • your age or date of birth;
  • your Medicare number, Veterans’ Affairs number, Health Care Card number, health fund details or pension number;
  • current drugs or treatments used by you;
  • information relevant to your medical care, including but not limited to your previous and current medical history and your family medical history (where clinically relevant);
  • your ethnic background;
  • your profession, occupation or job title;
  • the name of any health service provider or medical specialist to whom you are referred, copies of any letters of referrals and copies of any reports back; and
  • any additional information relating to you that you provide to us directly through our representatives, medical or allied health professionals providing services at or from our Centres, Clinics or Call Centres, or otherwise.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in ways including:

  • by you completing one of our registration or patient information forms;
  • as disclosed by you during the course of a consultation at our Centres
  • through your access and use of our website.

We may also collect personal information from third parties including:

  • information provided on your behalf with your consent;
  • from a health service provider who refers you to medical practitioners or allied health professionals providing services at our Clinic;
  • from health service providers to whom you are referred;
  • from your employer or prospective employer; or
  • from third party bodies such as law enforcement agencies and other government entities.

What happens if we can’t collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:

  • we may not be able to provide the requested services to you, either to the same standard or at all; or
  • your diagnosis and treatment may be inaccurate or incomplete.

For what purposes do we collect, hold, use and disclose your personal information?

We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of service to you.

We collect, hold, use and disclose your personal information for the following purposes:

  • to provide medical services and treatment to you, and to enable you to be attended by medical practitioners or other allied health professionals at our Clinic.
  • for administrative and billing purposes.
  • to update our records and keep your contact details up to date.
  • to process and respond to any complaint made by you.
  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.
  • for inclusion in a recall register to be advised of follow up visits and medical updates.
  • for the purpose of reporting back to your employer or prospective employer, their authorised representatives, and their insurer in the case of a work-related consultation or service.
  • to answer enquiries and provide information or advice about existing and new products or services and all matters relevant to the services we provide to you.
  • to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties.
  • to meet obligations of notification to our medical defence organisations or insurers.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy or as permitted under the Act.

To whom may we disclose your information?

We may disclose your personal information to:

  • our employees, our medical professionals and allied health practitioners who provide medical services to you at our Clinic, contractors or service providers for the purposes of operation of our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
  • suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes;
  • your employer or prospective employer, their authorised representatives and their insurer in the case of a work-related consultation or service; and
  • any organisation or person for any authorised purpose with your express consent.

Direct marketing materials

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with all applicable marketing laws, such as the Spam Act 2003 (Cth). If, in your dealings with us, you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting us. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be as advised from time to time. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold; however, we will only do so in accordance with our rights and obligations under the Act. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may send us a written request us to amend it, including the basis on which you are requesting the amendment. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please contact us in accordance with the arrangements set out below and provide details of the incident so that we can investigate it.

Our procedure for investigating and dealing with privacy breaches is for the incident or complaint to be dealt with in the first instance by the Practice Manager of our clinic. If you are unhappy with this response will be passed up to the Clinical Director of our Clinic.

Do we disclose your personal information to anyone outside Australia?

In relation to medicals and consultations procured or requested by our overseas clients, we may disclose your personal information to these clients in their countries of operation. We do not otherwise disclose your personal information to overseas recipients. In the event that we would like or are required to do so, we will obtain your consent.


We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Contacting us

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please contact the Clinic.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

Changes to our privacy policy

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website.

This privacy policy was last updated on 27th April 2021.

Dr Ritesh Upadhyay

Dr Ritesh completed his MBBS in Pakistan in 2005 and got his general registration in Australia in 2008. Dr Ritesh has worked in many hospitals across Queensland including Hervey Bay and Maryborough, he also worked extensively in emergency departments at Caboolture, Prince Charles & Mater hospitals.

Dr Ritesh has a strong interest in paediatrics, chronic disease management, emergency medicine, geriatric care, skin conditions and the overall wellbeing of his patients.

Areas of interest

  • General Family Medicine
  • Childhood Health
  • Chronic disease management
  • Geriatric health

Languages Spoken

  • English
  • Hindi
  • Nepali


Kyine is our clinics endorsed nurse, she has been working in her field since completing her diploma of nursing since 2010.

Kynie enjoys working in general practice as there is not a day that goes by that she does not learn something new. Working in general practice also allows Kynie to build long term relationships with her patients, often seeing them grow from infancy to young adults.

In her spare time Kynie is currently studying her Bachelor of Nursing.


Sue is our clinic’s Registered Nurse, she has over 20 years’ experience in her field.

As a Christian she enjoys caring for other people and making a difference in people’s lives.

When not at work Sue enjoys spending time with her husband, children and grandchildren.


Nadine has been working as a medical receptionist in the Springfield area for 14 years.

She is married with 2 sons and enjoys Pilates, trips to the beach & getting away for the weekend in her caravan


Tanya has been working in general practice for the past 16 years, she started out as a casual receptionist and worked her way up to Practice Manager. Tanya has also undertaken a Diploma of Practice Management.

In her spare time Tanya likes to spend time with her two cats Mulder & Scully, whiskey tasting and bushwalking with her partner Steve.

Dr Sandhli Sharma

I am a fellow of RACGP and completed Emergency Medicine certificate, Sydney Hospital child health certificate, Professional certificate of skin cancer medicine and Advanced certificate of skin cancer medicine. I have recently moved from the Northern Territory after working there for 4 years including working in Psychiatry, General Medicine, Surgical Acute Care unit, Emergency Department and in mainstream GP and Aboriginal Medical Services.

Dr Tapan Paul

Dr Paul is an experienced GP who obtained MBBS in 2001. He has gained a wide range of experience in the last 20 years while working both overseas and in Australia.

Dr Paul has worked with Queensland Health at the Rockhampton, Emerald & Gladstone Hospitals and with South Australia Health at Modbury Hospital.

Degrees / Qualifications
He obtained his FRACGP DCH (Syd) in 2017.

Special interests
Dr Paul has a wide knowledge base and has special interests in Children's health, Mental Health, Chronic Disease management, Sexual Health and Family planning.

Dr Paul will be working with us every Thursday

Dr Sudeep Dhital

Dr Sudeep Dhital is a fellow of the Royal Australian College of General Practitioners. He graduated in 2004 from Kathmandu University, Nepal. He has been working in Australia since 2008. He worked as a General Practitioner for 10 years including rural and regional Australia for 8 yrs, and has experience in various aspects of general practice.

Apart from family practice, he has had additional training and experience in skin checks, skin cancer diagnosis and treatment, cosmetic moles and skin tag removal, skin cysts excisions and infusions including iron infusion.

Other than working he is very keen on mountain biking and playing soccer.

Degrees / Qualifications

Certificate in Dermoscopy
Certificate of Skin Cancer Medicine
Advanced Skin Surgery Workshop
(Skin cancer college of Australasia)

Special interests

Skin checks
Skin cancer diagnosis and treatments
Cosmetic Moles and skin tag removal
Skin cyst excision
Infusion – Iron and Vitamin infusion
Men's health
Chronic disease management

Additional languages spoken:

Nepali and Hindi

Dr Amrita Dhital

Dr Amrita Dhital is a Director at Wellness Medical and Skin Cancer Clinic. She is a fellow of Royal Australian College of General Practitioners. She has a certificate for Australian Medical Council.

After moving to Australia, she has worked in various departments in hospitals including medicine, surgery, Obs/Gynae, Paediatrics, Emergency, Rehabilitation, and Mental Health. She has been enjoying the field of General Practice since 2013.

I feel privileged as a practitioner to see a variety of patients in General Practice. Also, working in the community where I live has always been a great joy for me, as I feel I can connect to the local community and pass the message across better which in turn helps making a difference.”

Degrees / Qualifications 

Professional Certificate in skin cancer medicine.
Advanced certificate in skin cancer medicine.
Professional Certificate in Skin cancer surgery.

Special interests

Skin cancer checks and excisions.
Women’s health – Preconception counselling, pregnancy care, post natal checks, family planning, and menopause.
Children’s health.
Mental health.
Chronic disease management.

Additional languages spoken

Nepali and Hindi